new bathroom isn^t working

I would like to know what is your opinion about the quality of products. In other words I would like to find out what is more important to you. Whether the product is of high quality and it is useful or whether the look, design of a certain product is more important. I know that sometimes it might be hard to decide especially when you realize that many of the products used nowadays, have beautiful design. I have been thinking about this problem recently and I think that it is more important for the product to be useful than to look good. Do you agree with me or not? Let me tell you about a situation from my life which made me change my mind. It happened when I have finished building my new bathroom. I wanted to create this bathroom for the long period of time because my old one was really looking bad. When it has been finished it looked great. This was the new bathroom I have dreamed of. The problems started when I wanted to use it. That^s when I have realized that it is not working. There was some problem with flushing the water and with the sink. That^s when I thought that I would like it to look worse but to work. What is your opinion about it, after reading this text. Did it change?